Now I understand
It has always surprised me when someone calls to leave a message asking to make a reservation or sends a contact us form and when I get back to them (usually that same day) they thank me for getting
back to them. I always think who would do it any differently?

embarrassing. At the last minute we decided to stay local and spend the weekend at the Samoset Resort in Rockport, over the years many of my clients have stayed there and I frequently pick them up at the front door.
because I insist on it. My Orvis endorsement insures that I provide their fly gear for clients to use and try.