Blogs

How to measure customer service?

As I mentioned in an earlier post, I am helping with the Maine SkillsUSA competition in Outdoor Leadership. Part of that involves reviewing the skills we assess. Some of them are straightforward—navigation, first aid, and responding to emergencies. But one area that quickly becomes a challenge is measuring basic customer service skills.

Six More Weeks

Punxsutawney Phil saw his shadow, so it looks like we've got about six more weeks of winter.  Here in Maine, that usually means we're looking at mid-March for the unofficial end of winter, and ice-out sometime in early April.  For me, that's about two months until I can get the boat back in the water and start guiding open water fishing trips – I can't wait!

Bluebirds at the Front Door!

14 degrees is the high temperature for the day with a stiff breeze. Nice and sunny today after a fresh coating of snow yesterday. For the record there is about a foot of good solid ice on the ponds in the area. I know that many of you are not winter fans but you have to admit that a flock of bluebirds in the yard on a snowy background is a huge bonus. Argy was the first to notice them this morning eating the berries from a wreath we were given by a friend. I love that they are so close and not afraid through the glass storm door. Enjoy!

 

Pages

Sign Up For Our Email Newsletter

 

Subscribe to RSS - blogs